conflicts

Say it with me: The customer isn’t always right. Shocking, I know! But it’s true. And nothing can make a client angrier than not being right. It’s unfortunate how many client conflicts are born. But you don’t have to let disagreements with a customer ruin your business relationship. Here’s how to manage those customer conflicts and come out on top — without any lost revenue. (Special thanks go to Vanilla Ice for the entirely appropriate section headlines.).