October 2016

Pens Still Prominent Even in a Digital World

Kelly Glass

No matter whether you're an iPhone user or have an Android, there's one tool that you and everyone you know will use for the rest or your life. It's not the latest tablet, smart watch or anything that needs electricity of any kind.

Conquering Customer Complaints with Communication

Kelly Glass

All businesses have them: those customers who are just a little more demanding, require a little more attention and can be a little more difficult to deal with than the rest.

For promotional products distributors, it might seem that every customer is absolutely vital and must be cherished. It’s commonly thought that tough customers are a reality you have to deal with, no matter the sector in which you operate. Yet, lots of times "the squeaky wheel" might be the customer we need for revenue and to keep us on our toes.

Holidays Are (Almost) Here—Help SMBs Plan

Kelly Glass

It’s hard to believe that Thanksgiving is just next month. In many parts of the country, it's still warm and the leaves are a rich bright green. But give it a few weeks and businesses in every sector of the economy will be shifting their marketing efforts and promotions toward the winter holidays including Christmas, Hanukkah and New Year’s Eve.